Quality Customer Service

Knowledgeable Staff

We have the most knowledgeable staff in the projector lamp industry. MyProjectorLamps is unmatched in their expertise and product knowledge, having worked hands-on with projector lamps, replacing and installing.

Easy Refunds and Exchanges

MyProjectorLamps has an easy exchange and return process. We also pride ourselves on taking the time to troubleshoot problems with customers so they don't have to waste time and money returning their lamps. If you purchase a lamp from MyProjectorLamps, the 180 Day Guarantee covers you for any reason, please see our refunds and exchange section. On exchanges we will do everything possible to turn around the exchange within 24 hours.

Phone Availability and Fast mail Response Times

If you call MyProjectorLamps between 8:00 - 16:30 GMT, Monday to Friday, you will be able to reach a customer service representative. We also attempt to answer all emails we receive before 5PM the same day and if you email us in the evening, we will respond to you the next business day. MyProjectorLamps is strongly committed to being available and reachable to our customers all the time.


MyProjectorLamps will always call if you order an overnight or two-day shipping option and the lamp is not going to be shipped. Open communication and accountability is the best policy. Common sense decisions are used about guarantee status, availability, and shipping times. MyProjectorLamps works very hard to maintain adequate inventory levels so shipping delays are kept to a minimum.

Trusted Relationships and Loyalty Accounts

MyProjectorLamps especially values customers that purchase frequently. We recommend that if you will be purchasing several lamps throughout the year, that you sign up for our loyalty account. The loyalty account automatically qualifies a company/ organization for a 5% discount. Discounts increase as volume increases within a 30-month window.

Spread the Word

If you have enjoyed your purchase experience with MyProjectorLamps please leave us feedback, like us on facebook and/ or mention us to your friends.